Plain-language explanation of what we collect when you request a quote, how we use it, and who we share it with. Written to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The short version: when you send us your details through the quote form or by phone, we use them for one thing — getting you a quote and, if you go ahead, arranging your asbestos removal. To do that, your enquiry is passed to the licensed local provider who will actually carry out the work. We don't sell your information, and we don't send you marketing you didn't ask for.
This policy applies to Toowoomba Asbestos Removal and to the information you provide through this website (toowoombaasbestosremoval.com.au), including our online quote form, and when you contact us by phone. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that sit within it.
We only ask for what we need to quote and complete your job. Depending on how you contact us, that may include:
You don't have to give us all of this. If you'd rather not enter details online, you're welcome to call us on 1300 000 000 instead. Photos you send are used only to help us understand and price the job.
We use the information you provide to respond to your enquiry, prepare a quote, arrange an on-site inspection where needed, carry out the work if you accept, and keep the records we're required to keep for licensed asbestos removal (such as disposal documentation). We may contact you about your specific enquiry or job. We do not add you to a marketing list or send promotional messages unless you have clearly asked us to.
The most important thing to understand about this site is how it operates. Toowoomba Asbestos Removal connects people who need asbestos removed with a licensed local provider who carries out the work. When you submit a quote request, your details are shared with that fulfilling provider so they can contact you, quote your job and complete it. That provider handles your information for the same purpose set out in this policy.
Beyond that, we may share information only where it's genuinely necessary: with service providers who help us run the website or handle enquiries (for example form and email hosting), or where we're required to by law. We do not sell your personal information to anyone, and we do not share it for unrelated third-party advertising.
Like most websites, this site may use cookies and basic analytics to understand how visitors use our pages so we can improve them. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies or alert you when they're used; some parts of the site may work differently if you do.
We take reasonable steps to protect the information you provide from misuse, loss, and unauthorised access, in line with APP 11. Enquiry details are kept only as long as needed for your job and for any record-keeping the law requires, after which they're deleted or de-identified.
Under the Australian Privacy Principles, you can ask us what personal information we hold about you, ask us to correct it if it's wrong, or ask us to delete it where we're not legally required to keep it. Just call 1300 000 000 or use our contact page and we'll help.
If you're concerned about how your information has been handled, contact us first so we can try to put it right. If you're not satisfied with our response, you have the right to raise the matter with the Office of the Australian Information Commissioner (OAIC), the national privacy regulator, at oaic.gov.au.
We may update this policy from time to time as our practices or the law change. The current version is always the one published on this page.
Questions about this policy or your information? Call 1300 000 000 or reach us through our contact page. For more on how we work, see our about page.
Call 1300 000 000 or send photos through our quote form for same-day pricing across Toowoomba and the Darling Downs.
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